(1) Check whether the water tank is empty.

(2) Check whether the cleaning pad plate is fitted correctly.

(3) If using a dry, washable cleaning pad, the water tank may need time to saturate the pad. If you need to saturate the pad quickly, you can set the water volume to High in the APP.

(4) Refer to the instruction manual and check whether anything is blocking the water outlet on the water tank before cleaning. We recommend using purified or soft water in the water tank.

(5) If the problem persists, please contact yeedi Customer Service.

Once connected to a WiFi network, yeedi vac max can receive updates (OTA). The APP automatically pushes the latest firmware package. Just follow the steps in the APP to complete the updates.

(1) Make sure that the door to the room where the Docking Station is located is not closed.

(2) Keep an area 0.5 m either side and 1 m in front of the Docking Station clear of obstacles and reflective objects (such as mirrors, metals and glasses).

(3) We recommend setting yeedi vac station to start cleaning from the Docking Station. (If the yeedi vac station is away from the Docking Station, please move it to the Docking Station. After hearing "I'm starting to charge", press the AUTO Mode Button or use the mobile phone to start the yeedi vac station from the Docking Station).

(4) keep the room as lighting as possible while the yeedi vac station is cleaning.

Once connected to a WiFi network, yeedi vac can receive updates (OTA). The APP automatically pushes the latest firmware package. Just follow the steps in the APP to complete the updates.

(1) The robot can connect: Google Home, Alexa

(2) After the connection, the robot can be controlled by voice commands, such as start cleaning, pause cleaning, continue cleaning, stop cleaning, return to charge

No. The camera on the robot is only used for the locating and navigation of the robot. All data is processed locally on the robot and will not be uploaded to the cloud, so it will not violate the user's privacy.

It is a program we designed especially for our customers so that they can purchase new models with big savings.

Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible model . Just answer a few questions regarding the model, We’ll provide an estimated trade-in value.

It is not required to send us back the old models . You can get the trade-in value and purchase new models with it immediately after you answer the questions and provide the SN proof.

On the vacuum, remove the water tank and dustbin, you can see the SN, on the app, Enter map surface > click the upper right corner > scroll down and see the SN.

No , you dont need to provide the purrchase proof. Just provide the SN number.