Frequently Asked Questions

(1) Make sure that the door to the room where the Docking Station is located is not closed. 

(2) Keep an area 0.5 m either side and 1 m in front of the Docking Station clear of obstacles and reflective objects (such as mirrors, metals and glasses). 

(3) We recommend setting yeedi vac station to start cleaning from the Docking Station. (If the yeedi vac station is away from the Docking Station, please move it to the Docking Station. After hearing "I'm starting to charge", press the AUTO Mode Button or use the mobile phone to start the yeedi vac station from the Docking Station).  (4) keep the room as lighting as possible while the yeedi vac station is cleaning.

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No. The maximum DC voltage output of yeedi vac station's Charging Contacts and the Docking Station Pins is within the safe range for the human body.

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There are two reasons the yeedi vac station might leave its charging dock: 

1. Voltage instability, 

2. Signal interference. If the problem described above persists, please contact yeedi Customer Service.

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The Docking Station and yeedi vac station must be stored in a cool, dry place to reduce the risk of damp. The Docking Station should be placed on a solid surface with sufficient space around it so that the yeedi vac station can be successfully docked in the starting position after cleaning.

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    (1) Check whether there is any response when you press the button.

    (2) Pressing the reset button for a short time to set up network connection, and the yeedi vac station will make a "ding" sound. Pressing the reset button for a long time to reset the yeedi vac station. Press and hold the button for 5 seconds before releasing it. The startup music means the yeedi vac station has successfully reset.

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    (1) If the network signal is weak or the positioning fails, this can cause issues when displaying the map. We recommend updating the APP and yeedi vac station firmware to the latest versions and avoiding moving the yeedi vac station in the meantime. 

    (2) yeedi vac station need to save maps automatically after 3-5 times building maps. During each time building map, yeedi vac station will cover cleaning route according to real time actual working route. One map lost of building maps will not influence ultimate saving map effect (Saving map will store one has the best effect of 3-5 times building maps). After saving maps, users can use advanced functions such as area cleaning/customize cleaning/virtual wall.             

    (3) If the map is still overlaid, the user should delete the current map and restart mapping. 

    (4) Network issues may cause the map to display as incomplete. This may be resolved by restarting the APP.

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    (1) To create the initial map, the unit must move around starting from the charging dock and complete a full cleaning cycle by itself (meaning it must finish one complete cleaning and return on its own to the charging dock). A cleaning cycle is incomplete if partway through the cleaning, the cleaning is manually stopped, the unit is manually ordered to return for charging, or the unit is physically moved back to the charging dock. 

    (2)To create the initial map, the unit has to move around starting from the charging dock. In addition, we recommend following the unit around and removing any obstacles. This prevents snags that can hinder mAPPing. 

    (3)If the floor area of your home is too large, the unit will be unable to clean the entire household in one cycle. This means it will be unable to create a complete cleaning cycle. If this is the case: please turn on "Continuous Clean" 

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    Yeedi vac station needs 3-5 times' building maps to save one complete map. During 3-5 times' building maps, each time finish working, the map will save on home page. When users activate next time's building maps, the last map will disAPPear and yeedi vac station will discover indoor environment and build new one.

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    (1) When the unit is mAPPing and cleaning, open room doors as widely as possible to keep it from missing rooms as it maps. 

    (2) We recommend to turn on "Continuous Clean" 

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    (1) Check whether your WiFi network is working normally. 

    (2) Check whether the WiFi signal is strong enough. Try completing network setup again after reset the unit.

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    (1) yeedi vac station works quietly. With the Normal power settings, the noise level is 67 dBA and it does not emit any sudden harsh noises, so the cleaning should not disturb or upset pets. 

    (2) Your pet may interact with yeedi vac station. If your pet covers the dToF navigation sensor with its paws, the yeedi vac station's positioning and navigation may be affected. As far as possible, we recommend the user prevents the pet from touching the yeedi vac station.

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    (1) Yes. Select "Vacuum Power" in the APP interface.

    (2) Standard mode is the default suction power. 

    (3) In Max/Max+ mode, yeedi vac station can clean the floor highly efficiently. However, please note that the single cleaning time of yeedi vac station may be reduced when using the Max/Max+ suction power.

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    (1) yeedi vac station rarely crashes during cleaning. However, the system may crash if yeedi vac station gets stuck or suspended and has been in standby mode for too long (under very few circumstances). In the event that this does hAPPen, we recommend opening the top cover of the yeedi vac station, setting the switch to the Off position, wait for 10 seconds,  then switching the yeedi vac station back on to resume cleaning. 

    (2) If the problem persists after following the steps above, please contact Yeedi.

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    Yeedi vac station is equipped with a Do Not Disturb mode. Check whether Do Not Disturb has been enabled for the current period of time (Cleaning Settings - Do Not Disturb). If it is not enabled, please contact our customer service department.

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    Once connected to a WiFi network, yeedi vac station can receive updates (OTA). The APP automatically pushes the latest firmware package. Just follow the steps in the APP to complete the updates.

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    In homes with hard water, limescale may build up on the inside of the water tank. We recommend purchasing cleaning solution for the water tank or replacing the water tank.

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    (1) The volume of yeedi vac station's audio has been set close to the volume of daily speech based on professional testing, and will not disturb you in your daily life. If you do not need the audio reminders or find them disturbing, you can turn on Do Not Disturb mode or turn off audio in the APP. 

    (2) Please be aware that if you turn off the audio, you may not be able to find yeedi vac station when it gets stuck. 

    (3) You can turn down yeedi vac station's audio volume.

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     Yes, it can work on it.

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    The vacuum can ran basic cleaning without Wifi. However, most of the smart features require Wifi connection, such as App control, home mapping, scheduling etc. Hence, we suggest all customer to connect to our App through 2.4G Wifi o get the full exprience.

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    Lift the top lid and look towards the bottom below the on/off switch.

     Its flat and fairly small and clips into rhe recessed area.

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    Please  search "yeedi"at APP store or Google Play to download the APP.

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    It will take about 6.5 hours to full charge

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    Yes , it works with Amazon Alexa and Google Assistant.

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    yes ,rooms can be labelled

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    The sound when a machine works is unavoidable but it  is much lower than other brands, and  varies from level to level,the most important of all , it is not loud enough to disturb you.

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    It is not recommended to use cleaning solution, it may corrode the machine, it is best to use clean water.

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    2 dust bags included , one in self-empty station, a extra in the package

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    It works great with hair

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    Yes it does. I’ve left my basement stairs door open and it detects the edge and comes back

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     Yes, you can create a virtual boundary through APP to block one or more areas.You can also customize the robot vacuum to clean the designated area/room.

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     The vac max doesn’t have the  self-empty station that includes in yeedi vac station ,but it is compatible with the station. You can buy the self-empty station separately if you need .

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    Sure, it can save a map 

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     Sorry ,It  supports 2.4GHz internet only

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    Yes, our product has worry-free 12-month Warranty. If you have any quality problems with our product after you receive it, please contact us by this email: support@yeedi.com to get a free replacement or full refund.

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    It should be removed after mopping

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    The mop is not included , please purchase separately if you need 

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    Hit the home button on remote. It finds its way back to charging dock.

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    The only batteries that are needed are for the remote control. These are included.

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    One is longer to bring dirt closer. The other two are to push dirt towards the suction bar

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    This is the link to download the instruction: 

    https://m.media-amazon.com/images/I/C1jIlUSVNBS.pdf

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    Yes you can just throw it in the washer

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    The Oscillating Mopping function of this robot vacuum can move back and forth like a human hand to quickly and easily remove stubborn stains such as coffee stains and oil stains on the ground without leaving water stains on the ground (cleaner and more efficient), the ordinary mopping function basically cannot mop the ground clean, and will leave water stains or watermarks.

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    All of our products have a worry-free 12-month Warranty from your purchase date. ※If you have any quality problems with our product after you receive it, please contact us by this email: support@yeedi.com to get a free replacement or full refund.

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    This robotic vacuum cleaner is an upgraded version of the yeedi vac series, which adds 3D obstacle avoidance and Oscillating Mopping function on the basis of the original functions. More powerful and comprehensive.

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    Follow connect steps as the below video shows:

    Video: Connect yeedi vac 2 pro to my phone

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    In the vacuuming mode, the robot will automatically adjust the suction power to the maximum on the carpet to clean the carpet deeply; in the mopping mode, it will detect carpet and not go on the carpet to avoid wetting the carpet.

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    Yes, you can go to the link below to buy yeedi self-empty station if you need: yeedi self-empty station

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    It is 3.03",can easily pass through most furniture.

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    No. The camera is used only to receive laser signals and will not violate the user's privacy.

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    The yeedi vac is equipped with a small cleaning tool. (Lift the cover of the yeedi vac; the cleaning tool is located underneath the yeedi vac at the front).
    (1) Carefully remove the yeedi vac's Side Brush and use the small cleaning tool to clean any hair that is wrapped around the Side Brush.
    (2) Open the cover of the yeedi vac's Main Brush with both hands, remove the Main Brush, and use the blade part of the small tool to clean any hair that is wrAPPed around the Main Brush.

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    yeedi vac is equipped with a Do Not Disturb mode. Check whether Do Not Disturb has been enabled for the current period of time (Cleaning Settings - Do Not Disturb). If it is not enabled, please contact our customer service .

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    yeedi vac is equipped with a Do Not Disturb mode. Check whether Do Not Disturb has been enabled for the current period of time (Cleaning Settings - Do Not Disturb). If it is not enabled, please contact our customer service .

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    In homes with hard water, limescale may build up on the inside of the water tank. We recommend purchasing cleaning solution for the water tank or replacing the water tank.

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    (1) The volume of yeedi vac's audio has been set close to the volume of daily speech based on professional testing, and will not disturb you in your daily life. If you do not need the audio reminders or find them disturbing, you can turn on Do Not Disturb mode or turn off audio in the APP.
    (2) Please be aware that if you turn off the audio, you may not be able to find yeedi vac when it gets stuck.
    (3) You can turn down yeedi vac's audio volume.

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    No. The camera is used only to receive laser signals and will not violate the user's privacy.

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    The yeedi vac is equipped with a small cleaning tool. (Lift the cover of the yeedi vac; the cleaning tool is located underneath the yeedi vac at the front).
    (1) Carefully remove the yeedi vac's Side Brush and use the small cleaning tool to clean any hair that is wrAPPed around the Side Brush.
    (2) Open the cover of the yeedi vac's Main Brush with both hands, remove the Main Brush, and use the blade part of the small tool to clean any hair that is wrAPPed around the Main Brush.

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    1) Check whether the power socket is powered on, replace the socket and try again. 

    2) Turn the power switch off and on again (on the side of the robot), and place it in "|" position to switch on. 

    3) Connect the robot to the Charging Dock and charge it for 4-5 hours, then try again.

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    1) The Main Brush is entangled with objects, causing the robot to stop cleaning and prompt:

    a) Remove the cover of the Main Brush, take the brush out and clean it; 

    b) Reinstall the cleaned brush, spin it with your hand and see if it rotates smoothly;

    c) Put the cover back and make sure all four corners are securely clipped into place;

     d) Briefly press the AUTO button to continue the cleaning. 

    2) The robot stops on a long-wool carpet and prompts:

    when the robot is cleaning on a long-wool carpet, its Main Brush may get jammed by overly long wool bundles. In this case, we recommend you purchase Magnetic Boundary Stripes at the yeedi store, and stick these magnetic stripes on the ground along the contour of the long-wool carpet; then restart cleaning, and the robot will avoid the long-wool carpet during cleaning.  

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    1) Push the power switch back and forth 2-3 times (on the side of the machine), and place it in "|" position to switch on. 

    2) Switch on and check the Start button light:

     a) A solid white light - robot has battery remaining: briefly press the AUTO button repeatedly, waiting 2-3 seconds between each press. 

    b) A solid red light or no light at all - low battery or dead battery: connect the robot to the Charging Dock and charge it for 4-5 hours, then try again. (The AUTO button blinks with a white light when charging, and goes out when fully charged.

     c) A blinking red light - malfunction: troubleshoot the problem according to the voice prompt.  

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    1) Push the power switch back and forth 2-3 times (on the side of the machine), and place it in "|" position to switch on. 

    2) Switch on and check the Start button light:

     a) A solid white light - robot has battery remaining: briefly press the AUTO button repeatedly, waiting 2-3 seconds between each press. 

    b) A solid red light or no light at all - low battery or dead battery: connect the robot to the Charging Dock and charge it for 4-5 hours, then try again. (The AUTO button blinks with a white light when charging, and goes out when fully charged.

     c) A blinking red light - malfunction: troubleshoot the problem according to the voice prompt.  

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    Place the robot 1 meter directly in front of the Charging Dock, and start the Recharging Mode to see if it can return to the Charging Dock. 

    If the robot can return to the Charging Dock properly, then follow the steps below to troubleshoot the problem:

    1) Check whether the protective film on the Charging Dock has been thoroughly removed. 

    2) Check whether the robot starts from the Charging Dock for cleaning. 

    3) Check where the Charging Dock is placed:

     a) The Charging Dock should be put in an open place, not a small, narrow one;

     b) It should be placed against the wall, and make sure there are no obstacles within 0.5 meters on its left and right side, and 1.5 meters in front;

     c) It should be kept away from sources of interference such as a TV;

     d) No reflective objects, such as mirrors and windows, should be placed in front of it. 

    4) Relocate the Charging Dock, then try again.

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    1) Open all the doors in your home before the robot starts cleaning to ensure the path is free of obstacles. 

    2) Verify whether the missed areas are the same each time. 

    a) Same areas: let the robot start from the missed areas when it's cleaning, and inspect the surroundings, since factors such as a high doorsill, dark ground, and direct sunlight could lead to missed spots. 

    b) Different areas: tidy up the scattered objects on the ground, such as power boards, toys, slippers, etc., which will increase the cleaning coverage of the room. If the robot bumps into things frequently during cleaning, it may cause missed spots. 

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    Connecting to a 5GHz Wi-Fi network is currently not supported.

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    When the robot is cleaning on a carpet, overly long wool bundles may jam the Main Brush. In this case, we recommend you purchase Magnetic Boundary Stripes at the yeedi store, and stick these magnetic stripes on the ground along the contour of the long-wool carpet; then restart cleaning, and the robot will avoid the long-wool carpet during cleaning. 

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    1. When the robot is powered off or its battery is dead, it will disconnect from the App. 

    If the robot is switched on and placed on the Charging Dock, but the App still shows that the robot is disconnected, then briefly press the AUTO button on the robot; if the robot doesn't respond, disconnect and then reconnect it to the Charging Dock; after hearing a prompt, check the Wi-Fi light.

    2. When the Wi-Fi network is not working properly, or when the cleaning robot has a weak Wi-Fi signal because of its location or is out of the Wi-Fi range, it may disconnect from the App.

    3. When the name or password of the Wi-Fi network has been changed, or a MAC Address Filtering entry has been added, the robot will disconnect and the network will need to be set up again. 

    4. If you have more than one router in your home, and each has a different hotspot name and password, <br>please set up the network with each router separately one after another, and the robot will automatically switch to the corresponding hotspot when cleaning (it will disconnect and then quickly reconnect during the switching process).  

    5. If the routers are a set of Mesh-structured Child-Mother routers (a host with multiple extensions), please first turn off the extensions, and after setting up the network connection between the robot and the main router, turn on the extensions in sequence. The robot can automatically switch to the child-routers and stay connected.   

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    Tidy up the scattered objects on the ground, such as power boards, toys, slippers, etc. If the robot bumps into things frequently, it will briefly clean along edges,  then cleaning again.

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    Download the Yeedi app. If you have issues with a data submission error, close the app, go into your phone and turn off your Wi-Fi then reopen the app. You will then be able to maneuver within the app. There is a bug when you try to open the app while still connected to your home Wi-Fi.

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     It will detect stairs and not fall.

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    This item is great with picking up pet hair

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    The filter is in the door of the dustin bin , no need to install separately . If you want to change a new filter , please put it in the dustin bin door as it suppose to be 

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     It will keep going until battery is drain. Then it will go to charger.

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    Yes , It does come with a charging base 

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     No , it won't. It is very gentle and seems to slow down when it comes close to furniture.

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    The dust bin is 520ml.

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    No, it is for inside use only.

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    It is not able to go upstairs itself 

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    The advanced brush-less moto equipped can generate powerful suction to clean the pet hair thoroughly , for stubborn dirt& pet hair , please double click the button to activate the turbo mode

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    Yes, we offer free ground shipping for the U.S. on all orders placed on our website 


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      All orders are processed within 3 business days. Shipping times depending on the shipping method available in your region:

      Standard Shipping: 2– 5 business days for delivery (subject to stock availability)

      Note: These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

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      We have Standard Ground Shipping.


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          We are sorry that once an order is placed you will not be able to change the shipping method. Please double check before checkout.


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            We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.


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              Unfortunately, we cannot change the address once the product is shipped out.


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                We are sorry you are seeing a delay in your shipment. But yeedi is not responsible for the carrier delays. We recommend reaching out to the carrier directly.


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                  If your shipment arrives damaged, please reach out to yeedi customer support (support@yeedi.com), so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.


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                  We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase for any reason, please contact support@yeedi.com to request a return or exchange. We offer 30 days free return and exchange.

                        Note:

                  • Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products.
                  • You are responsible for shipping charges after 30 days with the exception of product defects or a shipping error on our part

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                  We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase for any reason, please contact support@yeedi.com to request a return or exchange. We offer 30 days free return and exchange.

                        Note:

                  • Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products.
                  • You are responsible for shipping charges after 30 days with the exception of product defects or a shipping error on our part
                   

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                  Follow the steps as the video shows below:

                  Video: How to change the language of the yeedi APP?

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                  * This function is still in testing and will be pushed via OTA in late August. Please stay tuned!

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                  First of all, it is recommended to scroll down to refresh the App and reload the device. If it still shows offline, please troubleshoot as follows:

                  1. The robot was powered off or not switched on or with low battery power.

                  2. Please check the robot location, it will be “offline” if it is not covered by the Wi-Fi network or bad Wi-Fi signal.

                  3. Wi-Fi router issues like: the Wi-Fi network name/password was changed but you didn’t go through the connection process again. Or after the connection completes, you change some settings of the Wi-Fi router, e.g., to hide Wi-Fi network; or add security setting, e.g., set fixed IP, MAC address filter etc.

                  4. If you have more than one routers (with different SSID names & passwords) at home,, you have to make the robot connection to each Wi-Fi router one by one; only after that, can the robot move from one area to another area through Wi-Fi network roaming., Do be aware there’ll be a very short offline period during the roaming process).

                  5. If you have a Mesh structure (Wi-Fi router extenders), please turn off the extenders and make the connection directly with the Wi-Fi router. After the connection process is successfully completed, you can turn back on the extenders, and then your robot can move to the areas which has network signal covered by the extenders.

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                  If the mobile network is slow or the user is selecting different pages in the APP in quick succession, this may cause the APP to slow down. We recommend either checking the network connection and refreshing the device list, or restarting the APP and selecting options slowly.

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                  Check the part stated in the warning message to make sure that the yeedi vac is functioning normally, and try restarting the APP and the yeedi vac itself. If the warning message continues to display, please contact yeedi Customer Care.

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                  Once connected to a WiFi network, yeedi vac can receive updates (OTA). The APP automatically pushes the latest firmware package. Just follow the steps in the APP to complete the updates.

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                  Once connected to a WiFi network, yeedi vac max can receive updates (OTA). The APP automatically pushes the latest firmware package. Just follow the steps in the APP to complete the updates.

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                  (1) The robot can connect: Google Home, Alexa

                  (2) After the connection, the robot can be controlled by voice commands, such as start cleaning, pause cleaning, continue cleaning, stop cleaning, return to charge

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                  Yes.

                  (1) Tap settings in the App to select the robot time zone.

                  (2) When the time zone of the smart phone and the time zone of the robot are inconsistent, a button showing the time zone of the phone will appear on the time zone selection page. After clicking, the time zone of the robot can be changed to the time zone of the smart phone.

                  (3) After changing the time zone of the robot, the time of all scheduled cleaning and Do Not Disturb modes will be changed synchronously.

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                  1. Please place the magnetic stripe virtual wall at a location that needs to be blocked (such as steps, stairs, etc.).

                  2. Cut off after measuring the required length of the magnetic strip.

                  3. It can be fixed with double-sided tape on the reverse side of the magnetic stripe virtual wall.

                  4. Press the magnetic stripe virtual wall and confirm the placement is flat.

                  5. Click the machine start button to check whether the magnetic stripe virtual wall is valid.

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                  No. The camera on the robot is only used for the locating and navigation of the robot. All data is processed locally on the robot and will not be uploaded to the cloud, so it will not violate the user's privacy.

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                  (1) Make sure that the door to the room where the Self-Cleaning Station is located is not closed.
                  (2) Make sure that the Self-Cleaning Station is located in an environment without direct sunlight.
                  (3) Make sure that the Self-Cleaning Station is placed on a flat, hard floor, without tilting.
                  (4) Clear any obstacles within 0.5 m on either side and 1.5 m in front of the Self-Cleaning Station. Make sure that the surrounding area of the Self-Cleaning Station is clear of reflective objects (such as mirrors, metal baseboard and glasses).
                  (5) Make sure that the return sensor at the back of the robot and the infrared sensor of the Self-Cleaning Station are not blocked. Clean with a dry cloth if there are stains.
                  (6) We recommend that the robot start cleaning from the Self-Cleaning Station. (If the robot is not in the Self-Cleaning Station, please move it to the front of the Self-Cleaning Station, click the "Recall" button and begin cleaning after the robot is back in the Self-Cleaning Station.)
                  (7) Dark environments may affect the operation of the robot. Please keep the room well-lit while the robot is cleaning.
                  (8) If there is dust/grease on the Driving Wheels, the robot may have difficulty crossing vertical steps and may slip when returning to the Self-Cleaning Station. Please clean the Driving Wheels with a dry cloth before using the robot.

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                  (1) The power switch of the robot needs to be turned to "I".(2) Make sure that the Self-Cleaning Station is connected to power supply.(3) Tap the "Recall" button on the right side of the Self-Cleaning Station and wait for the robot to return to the Self-Cleaning Station. Check that the button light on the robot has started to breathe.(4) It is recommend to use the robot regularly. If the robot cannot charge when not used for a long time, please contact customer service.

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                  Yes. The robot will automatically stop charging when it is fully charged. It will not be overcharged on the Self-Cleaning Station. However, the device must not be operated by children.

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                  The YEEDI Mop Station is capable of automatically connecting to the power supply after a power outage.The robot may back out of the Self-Cleaning Station and re-enter to ensure continuous and stable charging when: 1. the electrodes are not fully in contact with the Self-Cleaning Station due to slight vibration; 2. there is insufficient charging voltage due to unstable voltage; 3. the charging signal acquisition has failed due to signal interference.If the problem persists after ruling out the above possible causes, please contact customer service.

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                  (1) The YEEDI Mop Station is capable of automatically connecting to the power supply after a power outage. When you take it out of the Self-Cleaning Station, the robot will attempt to dock back and connect to the power supply.(2) You can click the "Exit" button on the Self-Cleaning Station or move the robot out of the Self-Cleaning Station (with the Driving Wheels off the ground) to avoid such situation.

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                  (1) Place the robot and the Self-Cleaning Station in a cool, dry place away from direct sunlight.
                  (2) Place the Self-Cleaning Station on a flat, hard floor to avoid tilting.
                  (3) Make sure that there are no obstacles within 0.5 m on either side and 1.5 m in front of the Self-Cleaning Station.

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                  (1) The robot will circle and move backward into the Self-Cleaning Station when it recognizes the Self-Cleaning Station. This is how it works.(2) If the robot circles and moves backward repeatedly while docking into the Self-Cleaning Station, please check the Self-Cleaning Station and the robot:① Make sure that the Self-Cleaning Station is placed on a flat, hard floor, without tilting.② Clear any obstacles within 0.5 m on either side and 1.5 m in front of the Self-Cleaning Station. Make sure that there are no reflective objects (such as mirrors, metal baseboard and glasses) around the Self-cleaning Station.③ Make sure that the return sensor at the back of the robot and the infrared sensor of the Self-Cleaning Station are not blocked. Clean with a dry cloth if there are stains.

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                  Yes. The robot will automatically stop charging when it is fully charged. It will not be overcharged on the Self-Cleaning Station. However, the device must not be operated by children.

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                  (1) Place the robot and the Self-Cleaning Station in a cool, dry place away from direct sunlight.(2) Place the Self-Cleaning Station on a flat, hard floor to avoid tilting.(3) Make sure that there are no obstacles within 0.5 m on either side and 1.5 m in front of the Self-Cleaning Station.

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                  (1) Make sure that the door to the room where the Docking Station is located is not closed.
                  (2) Keep an area 0.5 m either side and 1 m in front of the Docking Station clear of obstacles and reflective objects (such as mirrors, metals and glasses).
                  (3) We recommend setting yeedi vac to start cleaning from the Docking Station. (If the yeedi vac is away from the Docking Station, please move it to the Docking Station. After hearing "I'm starting to charge", press the AUTO Mode Button or use the mobile phone to start the yeedi vac from the Docking Station). (4) keep the room as lighting as possible while the yeedi vac is cleaning.

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                  There are two reasons the yeedi vac might leave its charging dock: 1. Voltage instability, 2. Signal interference. If the problem described above persists, please contact yeedi Customer Service.

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                  The Docking Station and yeedi vac must be placed in a cool, dry place to reduce the risk of damp. The Docking Station should be placed on a solid surface with sufficient space around it so that the yeedi vac can be successfully docked in the starting position after cleaning.

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                  (1) It takes about 3.5 hours to fully charge the robot.(2) The working time of the robot after fully charged for hard floor is as follows:① In slient suction mode, it can be used for about 2 hours and 50 minutes.②In standard suction mode, it can be used for about 1 hours and 50 minutes.

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                  (1) The battery life declared refers to the battery life when working with standard suction.(2) Strong and super strong suction will lead to a significant decrease in working time, and it is not recommended to use it in a large area.(3) When auto-boost suction is turned on, the robot will automatically recognize the carpet and adjust to a strong suction. It is recommended to turn off this function for home with large areas of carpet.

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                  a. The robot will return to the station where it started.b. It is recommended to remove other charging docks when you use the auto-empty station.

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                  (1) Make sure that the door to the room where the Self-Cleaning Station is located is not closed.(2) Make sure that the Self-Cleaning Station is located in an environment without direct sunlight.(3) Make sure that the Self-Cleaning Station is placed on a flat, hard floor, without tilting.(4) Clear any obstacles within 0.5 m on either side and 1.5 m in front of the Self-Cleaning Station. Make sure that the surrounding area of the Self-Cleaning Station is clear of reflective objects (such as mirrors, metal baseboard and glasses).(5) Make sure that the return sensor at the back of the robot and the infrared sensor of the Self-Cleaning Station are not blocked. Clean with a dry cloth if there are stains.(6) We recommend that the robot start cleaning from the Self-Cleaning Station. (If the robot is not in the Self-Cleaning Station, please move it to the front of the Self-Cleaning Station, click the "Recall" button and begin cleaning after the robot is back in the Self-Cleaning Station.)(7) Dark environments may affect the operation of the robot. Please keep the room well-lit while the robot is cleaning.(8) If there is dust/grease on the Driving Wheels, the robot may have difficulty crossing vertical steps and may slip when returning to the Self-Cleaning Station. Please clean the Driving Wheels and the ground in front the base station with a dry cloth before using the robot.

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                  (1) The power switch of the robot needs to be turned to "I".(2) Make sure that the Self-Cleaning Station is connected to power supply.(3) Tap the "Recall" button on the right side of the Self-Cleaning Station and wait for the robot to return to the Self-Cleaning Station. Check that the button light on the robot has started to breathe.(4) It is recommend to use the robot regularly. If the robot cannot charge when not used for a long time, please contact customer service.

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                  (1) Make sure that the door to the room where the Docking Station is located is not closed.(2) Keep an area 0.5 m either side and 1 m in front of the Docking Station clear of obstacles and reflective objects (such as mirrors, metals and glasses).(3) We recommend setting yeedi vac max to start cleaning from the Docking Station. (If the yeedi vac max is away from the Docking Station, please move it to the Docking Station. After hearing "I'm starting to charge", press the AUTO Mode Button or use the mobile phone to start the yeedi vac max from the Docking Station).(4) Keep the room as lighting as possible while the yeedi vac max is cleaning.

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                  There are two reasons the yeedi vac max might leave its charging dock:1. Voltage instability2. Signal interference.If the problem described above persists, please contact yeedi Customer Service.

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                  The Docking Station and yeedi vac max must be stored in a cool, dry place to reduce the risk of damp. The Docking Station should be placed on a solid surface with sufficient space around it so that the yeedi vac max can be successfully docked in the starting position after cleaning.

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                  (1) Open the top cover and make sure that the yeedi vac station's power is on. 

                  (2) Make sure that the outlet has power and the electrodes are fully in contact with the Docking Station Pins. 

                  (3) If the problem persists after following the steps above, please contact yeedi Customer Care.


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                  Once you have enabled Auto-Boost Suction in the APP, yeedi vac station will automatically increase its suction power in carpeted areas to give the carpet a deeper cleaning.

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                  (1) If the network signal is weak or the positioning fails, this can cause issues when displaying the map. We recommend updating the APP and yeedi vac firmware to the latest versions and avoiding moving the yeedi vac in the meantime.

                  (2) Yeedi vac need to save maps automatically after 3-5 times building maps. During each time building map, yeedi vac will cover cleaning route according to real time actual working route. One map lost of building maps will not influence ultimate saving map effect (Saving map will store one has the best effect of 3-5 times building maps). After saving maps, users can use advanced functions such as area cleaning/customize cleaning/virtual wall. 

                  (3) If the map is still overlaid, the user should delete the current map and restart mapping.

                  (4) Network issues may cause the map to display as incomplete. This may be resolved by restarting the APP.

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                  (1) To create the initial map, the unit must move around starting from the charging dock and complete a full cleaning cycle by itself (meaning it must finish one complete cleaning and return on its own to the charging dock). A cleaning cycle is incomplete if partway through the cleaning, the cleaning is manually stopped, the unit is manually ordered to return for charging, or the unit is physically moved back to the charging dock.(2) To create the initial map, the unit has to move around starting from the charging dock. In addition, we recommend following the unit around and removing any obstacles. This prevents snags that can hinder mapping.(3) If the floor area of your home is too large, the unit will be unable to clean the entire household in one cycle. This means it will be unable to create a complete cleaning cycle. If this is the case: please turn on "Continuous Clean"

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                  (1) When the unit is mapping and cleaning, open room doors as widely as possible to keep it from missing rooms as it maps.(2) We recommend to turn on "Continuous Clean"

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                  (1) If the network signal is weak or the positioning fails, this can cause issues when displaying the map. We recommend updating the APP and yeedi vac firmware to the latest versions and avoiding moving the yeedi vac in the meantime.(2) yeedi vac need to save maps automatically after 3-5 times building maps. During each time building map, yeedi vac will cover cleaning route according to real time actual working route. One map lost of building maps will not influence ultimate saving map effect (Saving map will store one has the best effect of 3-5 times building maps). After saving maps, users can use advanced functions such as area cleaning/customize cleaning/virtual wall. 

                  (3) If the map is still overlaid, the user should delete the current map and restart mapping.(4) Network issues may cause the map to display as incomplete. This may be resolved by restarting the APP.

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                  (1) If the network signal is weak or the positioning fails, this can cause issues when displaying the map. We recommend updating the APP and robot firmware to the latest versions and avoiding moving the robot max in the meantime.(2) The robot need to save maps automatically after 3-5 times building maps. During each time of building map, the robot will cover cleaning route according to real time actual working route. One map lost of building maps will not influence ultimate saving map effect (will save the best map after 3-5 times building maps). After saving maps, users can use advanced functions such as area cleaning/custom cleaning/virtual wall. (3) If the map is still overlaid, the user should delete the current map and restart mapping.(4) Network issues may cause the map to display as incomplete. This may be resolved by restarting the APP.

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                  (1) To create the initial map, the unit must move around starting from the charging dock and complete a full cleaning cycle by itself (meaning it must finish one complete cleaning and return on its own to the charging dock). A cleaning cycle is incomplete if partway through the cleaning, the cleaning is manually stopped, the unit is manually ordered to return for charging, or the unit is physically moved back to the charging dock.(2)To create the initial map, the unit has to move around starting from the charging dock. In addition, we recommend following the unit around and removing any obstacles. This prevents snags that can hinder mapping.(3)If the floor area of your home is too large, the unit will be unable to clean the entire household in one cycle. This means it will be unable to create a complete cleaning cycle. If this is the case: please turn on "Continuous Clean"

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                  (1) When the unit is mapping and cleaning, open room doors as widely as possible to keep it from missing rooms.(2) We recommend to turn on "Continuous Clean"

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                  (1) If the network signal is weak or the positioning fails, this can cause issues when displaying the map. We recommend updating the APP and robot firmware to the latest versions and avoiding moving the robot max in the meantime.(2) The robot need to save maps automatically after 3-5 times building maps. During each time of building map, the robot will cover cleaning route according to real time actual working route. One map lost of building maps will not influence ultimate saving map effect (will save the best map after 3-5 times building maps). After saving maps, users can use advanced functions such as area cleaning/custom cleaning/virtual wall. 

                  (3) If the map is still overlaid, the user should delete the current map and restart mapping.(4) Network issues may cause the map to display as incomplete. This may be resolved by restarting the APP.

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                  (1) If the network signal is weak or the locating fails, this may cause issues when displaying the map. It is suggested to update the app and the YEEDI Mop Station firmware to the latest versions and avoiding frequently moving the robot and the Self-Cleaning Station around.(2) If the map is overlaid, you can delete the current map and restart mapping.(3) Network issues may cause the map to display as incomplete. This may be resolved by restarting the app.

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                  (1) Please start mapping in the Vacuum Mode (by removing the Mopping Pad Plates), which will improve the mapping speed and success.(2) Before mapping, make sure that the robot has enough battery power and that it starts from the Self-Cleaning Station (i.e. ensuring it is being charged), which will allow the robot to return to the Self-Cleaning Station more easily and improve the map completeness.(3) Before mapping, open the room door and remove any obstacles on the floor (for example, weight scale and floor fan), so that the map can cover the entire home.(4) You can save the map only after the robot completes a full cleaning session and successfully returns to the Self-Cleaning Station. During mapping, do not forcibly terminate the cleaning task, manually recall the robot or move the robot back to the Self-Cleaning Station.(5) Dark environments may affect the operation of the robot. Please keep the room illuminated while the robot is mapping.(6) We recommend that you follow the robot while it is mapping and remove any obstacles to avoid mapping failure.(7) If the floor area of your home is too large, the robot will be unable to clean the entire household in one session. This means it will be unable to create a complete cleaning cycle. In this case, we recommend that you turn on "Continuous Cleaning".

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                  No. The robot can currently only save one map.

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                  (1) Please start mapping in the Vacuum Mode (by removing the Mopping Pad Plates), which will improve the mapping speed and success.(2) Before mapping, make sure that the robot has enough battery power and that it starts from the Self-Cleaning Station (i.e. ensuring it is being charged), which will allow the robot to return to the Self-Cleaning Station more easily and improve the map completeness.(3) Before mapping, open the room door and remove any obstacles on the floor (for example, weight scale and floor fan), so that the map can cover the entire home.(4) You can save the map only after the robot completes a full cleaning session and successfully returns to the Self-Cleaning Station. During mapping, do not forcibly terminate the cleaning task, manually recall the robot or move the robot back to the Self-Cleaning Station.(5) Dark environments may affect the operation of the robot. Please keep the room illuminated while the robot is mapping.(6) We recommend that you follow the robot while it is mapping and remove any obstacles to avoid mapping failure.(7) If the floor area of your home is too large, the robot will be unable to clean the entire household in one session. This means it will be unable to create a complete cleaning cycle. In this case, we recommend that you turn on "Continuous Cleaning".

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                  No. The robot can currently only save one map.

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                  yeedi vac can still perform cleaning with visual navigation system. Running the machine in a completely dark environment is not recommended. Please turn on the light.

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                  Yes. 

                  (1) yeedi vac has a static relocation function. If the yeedi vac is moved to the same room, the user can press the AUTO Mode Button and the yeedi vac will resume cleaning, reducing the probability of missed and repeated cleaning.(2) If yeedi vac is cleaning in room A before the mapping is complete and the user moves the yeedi vac to room C (which is a new environment), the yeedi vac will locate, detect the new environment and restart mapping. We recommend that during the first initial mapping, the user avoids moving the yeedi vac manually before the navigation and mapping of the entire area is completed (when "Area Cleaning" is displayed, this means the mapping is completed).

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                  (1) The room's threshold is over 20 mm, which is taller than yeedi vac's obstacle traversing capacity. Yeedi vac must be manually moved into the room to be cleaned. After yeedi vac has finished cleaning, move it back out of the room and the yeedi vac will continue cleaning the other rooms.(2) Check whether there is dust in the TrueDetect 3D Smart Detection System. If there is, wipe it gently with a dry paper towel.

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                  (1) The Anti-Drop Sensors on the bottom of yeedi vac may be covered with dust. Wipe the Anti-Drop Sensors with provided Cleaning Tool to maintain their effectiveness.(2) The Driving Wheels may be tangled with hair or debris.Use the provided Cleaning Tool to cut off and remove any hair/debris tangled around the Driving Wheels.(3) The Bumper rail may be stuck. Press each side of the bumper rail to see if it rebounds automatically.(4)If the problem persists, please contact yeedi Customer Service.

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                  (1) Hard floors such as tiles, hardwood flooring and cement.(2) Carpet. Because of the features of the TrueDetect 3D Smart Detection function, we recommend disabling the TrueDetect 3D Smart Detection function in the settings when the yeedi vac is cleaning on carpet.

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                  No. With infrared anti-drop sensor assembly, yeedi vac detects the distance and height of the obstacle, makes judgments in advance and avoids the obstacle, and will not run into the furniture.

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                  Yes. Without the cleaning cloth plate, the yeedi vac can normally cross thresholds up to 20 mm in height and reach almost all areas in the home. We recommend using yeedi vac on dry surfaces for the optimum cleaning performance.

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                  (1) yeedi vac is not powered on.Yeedi vac does not have enough battery power to clean.Schedule settings were not saved (yeedi vac can save up to 10 schedule entries). Please follow the instructions to reset the scheduled time.

                  (2) yeedi vac does not carry out scheduled cleaning while in Do Not Disturb mode.

                  (3) If the problem persists after following the steps above, please contact yeedi Customer Service.

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                  (1) Remove and empty the dust bin.
                  (2) Check and clean off the main brush (including any hair that may be tangled in the bearings at both ends of the main brush).
                  (3) Check and clean the side brushes.

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                  (1) If the yeedi vac has not been used for a long time, fully charge it on the Docking Station. The battery level can be checked in the APP.
                  (2) Cleaning times will become shorter when the battery is near the end of its service life. If the cleaning performance is not sufficient, please replace the battery.
                  (3) If the problem persists after following the steps above, please contact yeedi Customer Care.

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