Frequently Asked Questions

(1) Make sure that the door to the room where the Docking Station is located is not closed. 

(2) Keep an area 0.5 m either side and 1 m in front of the Docking Station clear of obstacles and reflective objects (such as mirrors, metals and glasses). 

(3) We recommend setting yeedi vac station to start cleaning from the Docking Station. (If the yeedi vac station is away from the Docking Station, please move it to the Docking Station. After hearing "I'm starting to charge", press the AUTO Mode Button or use the mobile phone to start the yeedi vac station from the Docking Station).  (4) keep the room as lighting as possible while the yeedi vac station is cleaning.

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No. The maximum DC voltage output of yeedi vac station's Charging Contacts and the Docking Station Pins is within the safe range for the human body.

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(1) Open the top cover and make sure that the yeedi vac station's power is on. 

(2) Make sure that the outlet has power and the electrodes are fully in contact with the Docking Station Pins. 

(3) If the problem persists after following the steps above, please contact yeedi Customer Care.


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There are two reasons the yeedi vac station might leave its charging dock: 1. Voltage instability, 2. Signal interference. If the problem described above persists, please contact yeedi Customer Service.


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The Docking Station and yeedi vac station must be stored in a cool, dry place to reduce the risk of damp. The Docking Station should be placed on a solid surface with sufficient space around it so that the yeedi vac station can be successfully docked in the starting position after cleaning.

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    (1) Check whether there is any response when you press the button.

    (2) Pressing the reset button for a short time to set up network connection, and the yeedi vac station will make a "ding" sound. Pressing the reset button for a long time to reset the yeedi vac station. Press and hold the button for 5 seconds before releasing it. The startup music means the yeedi vac station has successfully reset.

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    (1) Check whether your WiFi network is working normally. 

    (2) Check whether the WiFi signal is strong enough. Try completing network setup again after reset the unit.

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    (1) If the network signal is weak or the positioning fails, this can cause issues when displaying the map. We recommend updating the APP and yeedi vac station firmware to the latest versions and avoiding moving the yeedi vac station in the meantime. 

    (2) yeedi vac station need to save maps automatically after 3-5 times building maps. During each time building map, yeedi vac station will cover cleaning route according to real time actual working route. One map lost of building maps will not influence ultimate saving map effect (Saving map will store one has the best effect of 3-5 times building maps). After saving maps, users can use advanced functions such as area cleaning/customize cleaning/virtual wall.             

    (3) If the map is still overlaid, the user should delete the current map and restart mapping. 

    (4) Network issues may cause the map to display as incomplete. This may be resolved by restarting the APP.

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    (1) To create the initial map, the unit must move around starting from the charging dock and complete a full cleaning cycle by itself (meaning it must finish one complete cleaning and return on its own to the charging dock). A cleaning cycle is incomplete if partway through the cleaning, the cleaning is manually stopped, the unit is manually ordered to return for charging, or the unit is physically moved back to the charging dock. 

    (2)To create the initial map, the unit has to move around starting from the charging dock. In addition, we recommend following the unit around and removing any obstacles. This prevents snags that can hinder mAPPing. 

    (3)If the floor area of your home is too large, the unit will be unable to clean the entire household in one cycle. This means it will be unable to create a complete cleaning cycle. If this is the case: please turn on "Continuous Clean" 

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    Yeedi vac station needs 3-5 times' building maps to save one complete map. During 3-5 times' building maps, each time finish working, the map will save on home page. When users activate next time's building maps, the last map will disAPPear and yeedi vac station will discover indoor environment and build new one.

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    (1) When the unit is mAPPing and cleaning, open room doors as widely as possible to keep it from missing rooms as it maps. 

    (2) We recommend to turn on "Continuous Clean" 

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    (1) yeedi vac station works quietly. With the Normal power settings, the noise level is 67 dBA and it does not emit any sudden harsh noises, so the cleaning should not disturb or upset pets. 

    (2) Your pet may interact with yeedi vac station. If your pet covers the dToF navigation sensor with its paws, the yeedi vac station's positioning and navigation may be affected. As far as possible, we recommend the user prevents the pet from touching the yeedi vac station.

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    (1) Yes. Select "Vacuum Power" in the APP interface.

    (2) Standard mode is the default suction power. 

    (3) In Max/Max+ mode, yeedi vac station can clean the floor highly efficiently. However, please note that the single cleaning time of yeedi vac station may be reduced when using the Max/Max+ suction power.

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    (1) When mopping, please take mopping cloth out of mopping bracket, place it aftere wetting and wiping dry mopping cloth. To ley achieve overall evenly mopping effects and avoid directly installing water tank with wet mopping cloth and bracket;                            

     (2) While installing water tank, please make sure water tank has been inserted into machine with the sound of buckle locked

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    (1) yeedi vac station rarely crashes during cleaning. However, the system may crash if yeedi vac station gets stuck or suspended and has been in standby mode for too long (under very few circumstances). In the event that this does hAPPen, we recommend opening the top cover of the yeedi vac station, setting the switch to the Off position, wait for 10 seconds,  then switching the yeedi vac station back on to resume cleaning. 

    (2) If the problem persists after following the steps above, please contact Yeedi.

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    (1) If a large area is temporarily left uncleaned, the yeedi vac station will automatically clean the missed area. There is no need to worry about yeedi vac station's automatic cleaning logic: After the mAPPing is complete, the yeedi vac station cleans rooms one by one based on the principle of proximity. When it has finished cleaning one room, it will automatically enter the next room. 

    (2) Sometimes the yeedi vac station enters a cleaned room not because it is going to clean the room again, but because it is attempting to intelligently correct its mistake. 

    (3) If the yeedi vac station is moved or gets stuck, the automatic positioning may fail, which causes repeated or missed cleaning. Therefore, we recommend avoid manually moving or disturbing the yeedi vac station during cleaning. 

    (4) If the user wishes to clean a specific area, we recommend using "Custom Mode" in the APP to select a certain area on the map after 3-5 times building maps. The yeedi vac station will automatically leave the Docking Station and move to the selected area to start cleaning. (If the yeedi vac station is cleaning when Custom Mode is selected, the user should end the current cleaning task, help the yeedi vac station return to the Docking Station, and then begin the Custom Model.

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    If the mobile network is slow or the user is selecting different pages in the APP in quick succession, this may cause the APP to slow down. We recommend either checking the network connection and refreshing the device list, or restarting the APP and selecting options slowly.

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    Check the part stated in the warning message to make sure that the yeedi vac station is functioning normally, and try restarting the APP and the yeedi vac station itself. If the warning message continues to display, please contact Yeedi

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    The cleaning log in the APP shows the total area cleaned by yeedi vac station, not the room area. This means that the cleaned area may be smaller than the room area.

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    Yes. Remove the Dust Bin and rinse with clean water. Make sure the filter dry naturally before use. Using a damp filter may cause the yeedi vac station to emit an abnormal sound during cleaning and the yeedi vac station may become damp and break down. While the original filter is air drying, the user can use the identical spare filter provided.

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    Yeedi vac station is equipped with a Do Not Disturb mode. Check whether Do Not Disturb has been enabled for the current period of time (Cleaning Settings - Do Not Disturb). If it is not enabled, please contact our customer service department.

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    (1) Please ensure you have not reset the yeedi vac station during the process. 

    (2) Please ensure you have turned on Continuous Clean in the APP. 

    (3) Please ensure the yeedi vac station is charging normally. Once charging completed, it will do continue cleaning.

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    Once connected to a WiFi network, yeedi vac station can receive updates (OTA). The APP automatically pushes the latest firmware package. Just follow the steps in the APP to complete the updates.

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    In homes with hard water, limescale may build up on the inside of the water tank. We recommend purchasing cleaning solution for the water tank or replacing the water tank.

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    (1) Check whether the water tank is empty. 

    (2) Check whether the cleaning pad plate is fitted correctly. 

    (3) If using a dry, washable cleaning pad, the water tank may need time to saturate the pad. If you need to saturate the pad quickly, you can set the water volume to High in the APP. 

    (4) Refer to the instruction manual and check whether anything is blocking the water outlet on the water tank before cleaning. We recommend using purified or soft water in the water tank. 

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    The yeedi vac station's default settings prevent this. yeedi vac station uses an ultrasonic sensor which can detect carpet during mopping mode and make sure that the yeedi vac station does not travel over the carpet.

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    Once you have enabled Auto-Boost Suction in the APP, yeedi vac station will automatically increase its suction power in carpeted areas to give the carpet a deeper cleaning.

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    (1) The volume of yeedi vac station's audio has been set close to the volume of daily speech based on professional testing, and will not disturb you in your daily life. If you do not need the audio reminders or find them disturbing, you can turn on Do Not Disturb mode or turn off audio in the APP. 

    (2) Please be aware that if you turn off the audio, you may not be able to find yeedi vac station when it gets stuck. 

    (3) You can turn down yeedi vac station's audio volume.

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     Yes, it can work on it.

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    The vacuum can ran basic cleaning without Wifi. However, most of the smart features require Wifi connection, such as App control, home mapping, scheduling etc. Hence, we suggest all customer to connect to our App through 2.4G Wifi o get the full exprience.

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    Lift the top lid and look towards the bottom below the on/off switch.

     Its flat and fairly small and clips into rhe recessed area.

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    Please  search "yeedi"at APP store or Google Play to download the APP.

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    It will take about 6.5 hours to full charge

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    Yes , it works with Amazon Alexa and Google Assistant.

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    yes ,rooms can be labelled

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    The sound when a machine works is unavoidable but it  is much lower than other brands, and  varies from level to level,the most important of all , it is not loud enough to disturb you.

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    It is not recommended to use cleaning solution, it may corrode the machine, it is best to use clean water.

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    2 dust bags included , one in self-empty station, a extra in the package

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    It works great with hair

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    Yes it does. I’ve left my basement stairs door open and it detects the edge and comes back

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     Yes, you can create a virtual boundary through APP to block one or more areas.You can also customize the robot vacuum to clean the designated area/room.

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     The vac max doesn’t have the  self-empty station that includes in yeedi vac station ,but it is compatible with the station. You can buy the self-empty station separately if you need .

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    Sure, it can save a map 

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     Sorry ,It  supports 2.4GHz internet only

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    Yes, our product has worry-free 12-month Warranty. If you have any quality problems with our product after you receive it, please contact us by this email: support@yeedi.com to get a free replacement or full refund.

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    It should be removed after mopping

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    The mop is not included , please purchase separately if you need 

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    Hit the home button on remote. It finds its way back to charging dock.

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    The only batteries that are needed are for the remote control. These are included.

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    One is longer to bring dirt closer. The other two are to push dirt towards the suction bar

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    This is the link to download the instruction: 

    https://m.media-amazon.com/images/I/C1jIlUSVNBS.pdf

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    Yes you can just throw it in the washer

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    The Oscillating Mopping function of this robot vacuum can move back and forth like a human hand to quickly and easily remove stubborn stains such as coffee stains and oil stains on the ground without leaving water stains on the ground (cleaner and more efficient), the ordinary mopping function basically cannot mop the ground clean, and will leave water stains or watermarks.

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    All of our products have a worry-free 12-month Warranty from your purchase date. ※If you have any quality problems with our product after you receive it, please contact us by this email: support@yeedi.com to get a free replacement or full refund.

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    This robotic vacuum cleaner is an upgraded version of the yeedi vac series, which adds 3D obstacle avoidance and Oscillating Mopping function on the basis of the original functions. More powerful and comprehensive.

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    Follow connect steps as the below video shows:

    Video: Connect yeedi vac 2 pro to my phone

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    In the vacuuming mode, the robot will automatically adjust the suction power to the maximum on the carpet to clean the carpet deeply; in the mopping mode, it will detect carpet and not go on the carpet to avoid wetting the carpet.

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    Yes, you can go to the link below to buy yeedi self-empty station if you need: yeedi self-empty station

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    It is 3.03",can easily pass through most furniture.

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    1) Check whether the power socket is powered on, replace the socket and try again. 

    2) Turn the power switch off and on again (on the side of the robot), and place it in "|" position to switch on. 

    3) Connect the robot to the Charging Dock and charge it for 4-5 hours, then try again.

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    1) The Main Brush is entangled with objects, causing the robot to stop cleaning and prompt:

    a) Remove the cover of the Main Brush, take the brush out and clean it; 

    b) Reinstall the cleaned brush, spin it with your hand and see if it rotates smoothly;

    c) Put the cover back and make sure all four corners are securely clipped into place;

     d) Briefly press the AUTO button to continue the cleaning. 

    2) The robot stops on a long-wool carpet and prompts:

    when the robot is cleaning on a long-wool carpet, its Main Brush may get jammed by overly long wool bundles. In this case, we recommend you purchase Magnetic Boundary Stripes at the yeedi store, and stick these magnetic stripes on the ground along the contour of the long-wool carpet; then restart cleaning, and the robot will avoid the long-wool carpet during cleaning.  

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    1) Push the power switch back and forth 2-3 times (on the side of the machine), and place it in "|" position to switch on. 

    2) Switch on and check the Start button light:

     a) A solid white light - robot has battery remaining: briefly press the AUTO button repeatedly, waiting 2-3 seconds between each press. 

    b) A solid red light or no light at all - low battery or dead battery: connect the robot to the Charging Dock and charge it for 4-5 hours, then try again. (The AUTO button blinks with a white light when charging, and goes out when fully charged.

     c) A blinking red light - malfunction: troubleshoot the problem according to the voice prompt.  

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    1) Push the power switch back and forth 2-3 times (on the side of the machine), and place it in "|" position to switch on. 

    2) Switch on and check the Start button light:

     a) A solid white light - robot has battery remaining: briefly press the AUTO button repeatedly, waiting 2-3 seconds between each press. 

    b) A solid red light or no light at all - low battery or dead battery: connect the robot to the Charging Dock and charge it for 4-5 hours, then try again. (The AUTO button blinks with a white light when charging, and goes out when fully charged.

     c) A blinking red light - malfunction: troubleshoot the problem according to the voice prompt.  

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    Place the robot 1 meter directly in front of the Charging Dock, and start the Recharging Mode to see if it can return to the Charging Dock. 

    If the robot can return to the Charging Dock properly, then follow the steps below to troubleshoot the problem:

    1) Check whether the protective film on the Charging Dock has been thoroughly removed. 

    2) Check whether the robot starts from the Charging Dock for cleaning. 

    3) Check where the Charging Dock is placed:

     a) The Charging Dock should be put in an open place, not a small, narrow one;

     b) It should be placed against the wall, and make sure there are no obstacles within 0.5 meters on its left and right side, and 1.5 meters in front;

     c) It should be kept away from sources of interference such as a TV;

     d) No reflective objects, such as mirrors and windows, should be placed in front of it. 

    4) Relocate the Charging Dock, then try again.

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    1) Open all the doors in your home before the robot starts cleaning to ensure the path is free of obstacles. 

    2) Verify whether the missed areas are the same each time. 

    a) Same areas: let the robot start from the missed areas when it's cleaning, and inspect the surroundings, since factors such as a high doorsill, dark ground, and direct sunlight could lead to missed spots. 

    b) Different areas: tidy up the scattered objects on the ground, such as power boards, toys, slippers, etc., which will increase the cleaning coverage of the room. If the robot bumps into things frequently during cleaning, it may cause missed spots. 

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    Connecting to a 5GHz Wi-Fi network is currently not supported.

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    When the robot is cleaning on a carpet, overly long wool bundles may jam the Main Brush. In this case, we recommend you purchase Magnetic Boundary Stripes at the yeedi store, and stick these magnetic stripes on the ground along the contour of the long-wool carpet; then restart cleaning, and the robot will avoid the long-wool carpet during cleaning. 

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    1. When the robot is powered off or its battery is dead, it will disconnect from the App. 

    If the robot is switched on and placed on the Charging Dock, but the App still shows that the robot is disconnected, then briefly press the AUTO button on the robot; if the robot doesn't respond, disconnect and then reconnect it to the Charging Dock; after hearing a prompt, check the Wi-Fi light.

    2. When the Wi-Fi network is not working properly, or when the cleaning robot has a weak Wi-Fi signal because of its location or is out of the Wi-Fi range, it may disconnect from the App.

    3. When the name or password of the Wi-Fi network has been changed, or a MAC Address Filtering entry has been added, the robot will disconnect and the network will need to be set up again. 

    4. If you have more than one router in your home, and each has a different hotspot name and password, <br>please set up the network with each router separately one after another, and the robot will automatically switch to the corresponding hotspot when cleaning (it will disconnect and then quickly reconnect during the switching process).  

    5. If the routers are a set of Mesh-structured Child-Mother routers (a host with multiple extensions), please first turn off the extensions, and after setting up the network connection between the robot and the main router, turn on the extensions in sequence. The robot can automatically switch to the child-routers and stay connected.   

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    Tidy up the scattered objects on the ground, such as power boards, toys, slippers, etc. If the robot bumps into things frequently, it will briefly clean along edges,  then cleaning again.

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    Download the Yeedi app. If you have issues with a data submission error, close the app, go into your phone and turn off your Wi-Fi then reopen the app. You will then be able to maneuver within the app. There is a bug when you try to open the app while still connected to your home Wi-Fi.

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     It will detect stairs and not fall.

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    This item is great with picking up pet hair

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    The filter is in the door of the dustin bin , no need to install separately . If you want to change a new filter , please put it in the dustin bin door as it suppose to be 

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     It will keep going until battery is drain. Then it will go to charger.

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    Yes , It does come with a charging base 

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     No , it won't. It is very gentle and seems to slow down when it comes close to furniture.

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    The dust bin is 520ml.

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    No, it is for inside use only.

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    It is not able to go upstairs itself 

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    The advanced brush-less moto equipped can generate powerful suction to clean the pet hair thoroughly , for stubborn dirt& pet hair , please double click the button to activate the turbo mode

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    Follow the steps as the video shows below:

    Video: How to change the language of the yeedi APP?

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    *This function is still in testing and will be pushed via OTA in early June. Please stay tuned!

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    * This function is still in testing and will be pushed via OTA in late August. Please stay tuned!

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    Yes, we offer free ground shipping for the U.S. on all orders placed on our website 


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      All orders are processed within 3 business days. Shipping times depending on the shipping method available in your region:

      Standard Shipping: 2– 5 business days for delivery (subject to stock availability)

      Note: These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

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      We have Standard Ground Shipping.


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          We are sorry that once an order is placed you will not be able to change the shipping method. Please double check before checkout.


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            We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.


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              Unfortunately, we cannot change the address once the product is shipped out.


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                We are sorry you are seeing a delay in your shipment. But yeedi is not responsible for the carrier delays. We recommend reaching out to the carrier directly.


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                  If your shipment arrives damaged, please reach out to yeedi customer support (support@yeedi.com), so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.


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                  We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase for any reason, please contact support@yeedi.com to request a return or exchange. We offer 30 days free return and exchange.

                        Note:

                  • Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products.
                  • You are responsible for shipping charges after 30 days with the exception of product defects or a shipping error on our part

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                  We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase for any reason, please contact support@yeedi.com to request a return or exchange. We offer 30 days free return and exchange.

                        Note:

                  • Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products.
                  • You are responsible for shipping charges after 30 days with the exception of product defects or a shipping error on our part
                   

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